1. Grievance Officer

• Name: Bhavna Minocha
• Email:

  grievance@rcbb.in

• Working Hours: Monday–Friday, 10 AM – 6 PM

2. How to Raise a Complaint

Customers may raise complaints related to:

• Delivery delays
• Defective or damaged products
• Wrong item received
• Refund/return issues
• Payment or transaction errors
• Privacy or data-related concerns
• Website or login issues

Complaints can be submitted via email or the Contact Us page.

3. Complaint Resolution Timeline

• Acknowledgment: Within 48 hours
• Resolution: Within 7–15 business days

You will be informed if more time is needed to resolve your case.

4. Escalation Matrix

• Email:

  escalation@rcbb.in

• Attention: Head of Customer Experience — ReddCcarpet

5. Record Keeping

We maintain logs of all complaints and corrective actions, as required by Indian e-commerce regulations.